Frequently Asked Questions
Volunteer Questions
How old do I have to be to volunteer?
The minium age to be a volunteer is 18.
Do we get VIP access?
No. Being a volunteer does not grant you VIP access.
Can I work anywhere as a volunteer?
We are going to send out a form asking for your desired area. You are not be guaranteed that spot as we will be placing volunteers in roles based on experience. You may be doing multiple jobs throughout the convention.
Will there be training?
Yes. There wil be an orientation the Thursday before the event. We will go over which jobs you will be performing for the weekend and answering any questions you may have.
What is Earp Division Expo looking for in its volunteers?
If I am scheduled to work while there is a panel that I want to see or photo op that I want to do, what do I do?
If you are chosen to be a volunteer, we will do our best to schedule you around the panels, etc. that you would like to do but we cannot guarantee it. A follow-up questionnaire will be sent out once you have been accepted as a volunteer
Can I attend the Special Events with my volunteer pass?
No. You will need to purchase a tickets for these events.
Do I need to purchase a convention day ticket or badge to volunteer?
No. You will have access to the convention to perform your volunteering duties with your volunteer pass. See question below for further information.
What do I get in return for volunteering?
Volunteering 4 hours on one day entitles you to admission into convention free of charge for the remainder of the day. Volunteering for 8 hours in one day will get you admission into the convention on another day, free of charge.
How do I know if I'm right for the job?
On our Volunteers page you will find a list of roles we hope to fill with volunteers. If you are chosen as a volunteer, you will receive a volunteer handbook with everything you need to know. You may also email our volunteer coordinator at any point at: volunteers@earpdivisionexpo.com
General Questions
How old do I have to be to attend?
All ages are permitted. Children under the age of 11 get in for free with a Junior Earper ticket. Must be accompanied by someone 18 years or older that has a general admission ticket
Can I bring in outside food or drinks?
Yes! You can bring in your own food and any non-alcoholic beverages
I can't make it, can I have my ticket transferred to someone else?
If you cannot attend and would like to give you ticket to someone else, you must contact us first (via Twitter DM preferable) and let us know so we can make the necessary adjustments
Can I get a refund?
No, as per our terms and conditions refunds are not available on any day ticket, badge or special event ticket. You can transfer a ticket or badge to another purchaser but you must inform us so we can make the necessary adjustments.
Can we dress up in cosplay?
Yes! We would love to see what creative cosplay's you have. Why not join in with our talent contest too?
Can I pay with card at the convention?
It depends on what you buy. Autographs will be cash only at autograph tables. However there will be card readers at the convention
How do I receive my badge?
All badges and single day tickets must be picked up at the registration table.
Are pets allowed?
No, pets are not allowed. However, service animals are allowed. Please view our accessibility page for more information.
How can I speak to one of the organizers?
The quickest and easiest way to get hold of one of us is to send us a Direct Message on Twitter (@earpdivisionxpo). You can also message us on Instagram or Facebook.
How can I get a photo-op with a cast member?
I want to plan my weekend, can we see the schedule of events?
The schedule for the convention weekend takes a huge amount of work and this will be ready early in the new year (2021).
Are all the same cast members attending you rescheduled 2021 event?
As far as we are aware, all previously announced guests will be attending the rescheduled dates. However, we hope to re-confirm their attendance.
What happens to my ticket if there is still a travel ban/restriction to the USA from my country?
A country specific travel ban is out of our control and does not stop our event from taking place, therefore we could not offer you a refund but we would continue to allow ticket holders to sell on their tickets to other Earpers.
What happens if COVID-19 is still an issue in 2021 and you have to reschedule again?
We are anticipating that the world will have returned to normal by June 2021 and we will be able to hold our event as planned.
Can we take our own photos?
We will allow 'point and shoot' cameras into the panel rooms but not DSLRs with changeable lenses. This means that photos taken on personal cell phones and cameras without flash is fine, but nothing more than this.
I have a photo-op included in my Badge, what does this mean?
Our Creator, Peacemaker and Angel Badges include a single photo-op (one cast member) as part of the package.